1. Who is responsible
Spire Band is the responsible party for personal information collected through this website, email, WhatsApp, telephone calls and booking forms. For privacy questions, contact spiretheband@gmail.com.
Last updated
4 July 2026
This policy is written for South Africa's Protection of Personal Information Act, 2013 (POPIA). It covers normal website enquiries, booking requests, WhatsApp messages, emails and event administration.
2. Information we collect
We may collect your name, email address, phone number, event date, venue, city, event type, message details, booking requirements and any other information you choose to send us.
3. Why we use it
We use personal information to respond to enquiries, prepare quotes, confirm availability, manage bookings, provide event services, handle payments, keep business records and communicate about the event.
4. Legal reasons for use
We process information where it is needed to respond to your request, prepare or perform a booking agreement, comply with legal duties, protect legitimate business interests, or where you have given consent.
5. Direct marketing
We will not sell your details. We may contact past or current clients about Spire services where allowed by law, and you can ask us to stop marketing messages at any time.
6. Sharing information
We may share necessary details with musicians, sound suppliers, event partners, payment or admin service providers, website/form providers, accountants, legal advisers or authorities where required by law.
7. Storage and security
We take reasonable steps to keep information secure and protect it from loss, misuse, unauthorised access, disclosure or alteration. No website, email or messaging platform can be guaranteed completely secure.
8. Retention
We keep personal information only for as long as needed for enquiries, bookings, legal, accounting, dispute or business record purposes. When no longer needed, information may be deleted, de-identified or archived securely.
9. Your rights
You may ask to access, correct or delete your personal information, object to certain processing, or withdraw consent where consent is the basis for processing. Email spiretheband@gmail.com for requests.
10. Cookies and analytics
This website may use basic cookies, server logs, analytics or embedded third-party services to understand website performance and enquiries. Browser settings can usually block or delete cookies.
11. Cross-border services
Some website, email, form, analytics, hosting or social media providers may process information outside South Africa. Where this happens, we aim to use reputable providers with appropriate safeguards.
12. Complaints
If you are unhappy with how we handle personal information, contact us first so we can try to resolve it. You may also contact South Africa's Information Regulator.
